• 1. Check-in time is after 15:00 and check-out time is before 11:00 on the next day. If you need to check out late or check in early, there will be an additional charge depending on the room type.
• 2. Additional charge for breakfast: NT$300/person.
• 3. Invoices for room reservations will be issued upon check-out. If you need to make a reservation for lunch or dinner, please call us at the time of booking so that we can reserve a seat in advance.
• 4. The inn has the right to terminate the rental contract with the tenant for violating the housing notice or causing public safety danger during the stay.
• 5. Breakfast is served from 6:30 to 10:30 a.m. If you are unable to eat according to the stipulated time, we will not be able to prepare additional meals.
• 6. In order to maintain the quality of housing, the Smoke and Tobacco Control Act prohibits smoking and toxicity. If smoke and toxicity or other odors remain in the room, the room price will be charged for two more days (according to the official website) and two days of deodorization work will be conducted.
• 7. Pets are not allowed in the hotel (except for guide dogs), if there is such a situation on the day of check-in, we will not accept the check-in without refund, if it is found when checking out, we will charge at least $2,000 per room for cleaning and disinfecting fee, and additional charges according to the actual situation.
• 8. In case of damage or loss of equipment in the room, compensation will be charged according to the market price.
• 9. The Cloud Room Card is a global authoritative VingCard from Norway. Loss of the card will result in a $100 card fee, so please keep it in a safe place.
• 10. To extend your stay, please call the customer service hotline 04 2706 5855 3 days prior to the date of your stay (excluding the day of your stay), and please stay within 3 months.
• 11. Cancellation of reservations will be handled in accordance with the local Tourism Bureau's contractual regulations for the lodging industry:

Cancellations are made 14 days prior to the date of stay. Cancellations made 14 days prior to the date of stay (excluding the day of stay) will receive a 100% refund of the deposit.

Cancellation before 10-13 days of stay Cancellation before 10-13 days of stay (excluding the day of stay), 70% of the deposit will be refunded.
 

Cancellation before 7-9 days of stay 50% of the deposit will be refunded if the reservation is canceled before 7-9 days of the stay (excluding the day of the stay).
 

Cancellations made 4-6 days prior to the date of stay are subject to a 50% refund of the deposit. 40% of the deposit will be refunded if the reservation is canceled before 4-6 days of the stay (excluding the day of the stay).
 

Cancellations made 2-3 days prior to the date of stay are subject to a 40% refund of deposit. 30% of the deposit will be refunded if the reservation is canceled 2-3 days before the date of the stay (excluding the day of the stay).
 

Cancellation 1 day prior to the date of stay 20% of the deposit will be refunded if the reservation is canceled before 1 day of the stay (excluding the day of the stay).
 

Cancellation on the day of the stay Cancellation on the day of the stay will not result in a refund of the prepaid deposit.
 

The deposit will not be refunded if the reservation is canceled on the day of the stay. In the event of any force majeure occurring in the area where the hotel is located, such as traffic disruption due to an earthquake or the issuance of a land typhoon warning by the Central Weather Bureau, please contact the inn within three days from the date of check-in (inclusive of that day), and we will confirm the change of the date of your stay or cancel your booking as soon as possible. In case of typhoon, the deposit can be retained for three months after the issuance of land typhoon warning or if the hotel is unable to fulfill the booking contract due to force majeure or any other reasons that are not attributable to both parties, the hotel shall return all the deposit paid by the traveler without interest.